Shipping Policy

Effective date: August 8, 2026

This Shipping Policy applies to orders placed directly through ProbaseNutrition.com. Orders placed through another retailer or marketplace, including Amazon, Costco, Walmart, iHerb, or GNC, are governed by that retailer's shipping policy.

Shipping Destinations

Probase Nutrition ships within the United States and to the international destinations available during checkout. If a destination is not available in the checkout country or region list, we are unable to ship there directly at this time.

International customers may also purchase participating Probase Nutrition products through iHerb, which serves more than 180 countries. Orders placed through iHerb are subject to iHerb's shipping terms, charges, and delivery estimates.

Order Processing and Cutoff Time

  • Orders are processed Monday through Friday, excluding U.S. federal holidays.

  • Orders placed before 12:00 p.m. Pacific Time begin processing that business day.

  • Orders placed after the cutoff time, on weekends, or on holidays begin processing on the next business day.

  • Normal handling time is 1–2 business days before an order is transferred to the carrier.

Processing time is separate from carrier transit time. During unusually high order volumes, severe weather, or other disruptions, processing may take longer. If a significant delay affects an order, we will notify the customer using the contact information provided at checkout.

United States Shipping

Available shipping methods and the exact charge are displayed during checkout before payment is submitted. We may use USPS, UPS, FedEx, or another trackable carrier appropriate for the destination and service selected.

Destination Handling time Estimated transit time Estimated total delivery time
Contiguous United States 1–2 business days 3–7 business days 4–9 business days
Alaska and Hawaii 1–2 business days 5–10 business days 6–12 business days
U.S. territories and APO/FPO addresses, when available 1–2 business days 7–15 business days 8–17 business days

Delivery times are estimates, not guarantees. The delivery estimate shown at checkout controls if it is more specific than the general ranges above.

Shipping Charges and Free Shipping

Shipping charges are calculated and clearly displayed at checkout before the order is placed. Any free-shipping offer, minimum purchase requirement, geographic limitation, or product exclusion will be shown on the website or in the cart before checkout. The merchandise subtotal after discounts and before taxes is used to determine whether an order qualifies for a stated free-shipping threshold.

International Shipping

For destinations offered during checkout, normal handling time is 1–3 business days, followed by an estimated 7–21 business days in transit. Actual delivery time depends on the destination, carrier, and customs processing.

International shipping charges are displayed at checkout. Import duties, taxes, brokerage fees, and other charges imposed by the destination country are not included unless checkout expressly states otherwise. The recipient is responsible for these charges and for complying with local import requirements. Customs delays are outside Probase Nutrition's control.

Some dietary supplements may be restricted or prohibited in certain countries. An order may be canceled if the product cannot lawfully be shipped to the selected destination. Shipping charges, duties, taxes, and fees paid to third parties may not be refundable when an international shipment is refused, unclaimed, or returned because of an import restriction or unpaid charge.

Tracking

When tracking is available, a shipping-confirmation email containing the tracking information will be sent after the carrier accepts the package. Tracking activity may take up to 48 hours to appear after the shipping confirmation is issued.

Address Accuracy, Changes, and Cancellations

Customers are responsible for providing a complete and accurate shipping address. Please review the address before submitting the order.

To request an address correction, order change, or cancellation, email info@probasenutrition.net as soon as possible. We cannot guarantee a change or cancellation after an order has been submitted, and an order cannot be changed or canceled after it has entered fulfillment or been transferred to the carrier.

Additional shipping charges may apply if a package is returned or must be reshipped because an address supplied by the customer was incomplete or incorrect.

Delayed, Lost, Damaged, or Incorrect Shipments

Carrier delays can occur because of weather, service interruptions, customs review, or other events outside our control. If tracking has not updated for seven business days or an order has not arrived within seven business days after the estimated delivery date, contact us so we can review the shipment with the carrier.

If an order arrives damaged, contains an incorrect item, or is missing an item, email info@probasenutrition.net within seven days of delivery. Include the order number and photographs of the shipping box, shipping label, packing materials, and affected product so we can investigate and provide an appropriate resolution.

If tracking shows a package as delivered but it cannot be located, first check the delivery area, household members, neighbors, and the carrier. Then contact us promptly for assistance. Carrier investigations and claim outcomes may affect the available resolution.

Separate Shipments

Items in the same order may occasionally ship in separate packages. When this occurs, the customer will not be charged additional shipping beyond the amount accepted at checkout.

Returns

Shipping-related returns and refunds are governed by our separate Return and Refund Policy, available through the website footer. Please review that policy for return eligibility, time limits, instructions, and return-shipping responsibilities. Do not mail a return to our corporate address or to the address printed on a package without first obtaining return instructions from customer service.

Contact Us

Questions about shipping or an existing order may be sent to:

Probase Nutrition
Email: info@probasenutrition.net
Corporate address: 4774 Park Granada, Suite 10, #8274, Calabasas, California 91302, USA

The corporate address above is not a return-shipping address. Contact customer service before sending any return.

The statements on this website have not been evaluated by the U.S. Food and Drug Administration (FDA). The products mentioned on this website are not intended to diagnose, treat, cure, or prevent any disease. Information on this site is provided for informational purposes only and is not meant to substitute for the advice provided by your healthcare professional or physician.